Shipping and Returns
Shipping & Returns
Products ordered at Hifistudio79 are delivered to the customer as soon as possible. We deliver via DHL and in exceptional cases via Postnl or DPD. The majority of deliveries are therefore made via DHL, as our experience over the years has enabled us to offer you a competitive rate and products are delivered without damage. Certainly with electronics it is important to ensure that products are delivered to you properly. We send all orders from 50 euros for free, everything below that costs only 7 euros in shipping costs, nice and clear !!!
The return costs are always paid by the customer, only when there is a defect or the wrong product has been delivered we cover it.
Option 1: A return label will be made available by us through our return portal (the costs are listed in the country table on this page). If your country is not listed, please contact us. These costs will be deducted from the amount to be refunded or you will receive a separate payment request to pay the costs. The maximum risk that this method of shipment covers is 500 euros via DPD (Posteasy is not insured and at the risk of the customer if this option is chosen). With the option “adjust delivery points”, all parcel shops in your area will be listed by DPD and Postnl;
The return is requested at our support page and then you choose the return option, indicate your order number (with the product option you do not have to make a choice, please indicate in the description which products it concerns) and after that you will receive a return form that you must enclose in the box so we know its from you…you will arrange the shipment of the return yourself and choose your own carrier.
For the return, the requirements of the package and insurance, please refer to the return conditions.
Option 1: return label made available by us via DPD:
- You agree with the costs for returning your package (see overview of costs per country in the table below). These costs will be deducted from the amount to be refunded or you will receive a separate payment request to pay the costs. The maximum risk that this method of shipment covers is 500 euros;
- Register the return shipment in our return portal;
- Describe the reason for return and select which products it concerns;
- Hand over the package at the Parcelshop of your choice.
|Netherlands and Belgium||7 euro|
|Austria, Denmark, France, Luxembourg, UK||13 euro|
|Bulgaria, Croatia, Czech Republic, Estonia, Finland, Hungary, Italy, Latvia, Lithuania, Poland, Portugal, Romania, Slovenia, Slovakia, Spain, Sweden, Swiss||18 euro|
How long do I have to register a return?
As a customer, you have 14 days statutory reflection period from the day the ordered product is delivered to you, also referred to as the statutory reflection period.
The costs of the return shipment are for the account of the customer and must be received at Hifistudio79 within 2 weeks after notification of the return. If the product is not returned on time, Hifistudio79 can no longer accept it as a return shipment. Hifistudio79 will refund the entire purchase price including the shipping costs incurred to deliver the product to you. The product will be inspected for damage upon receipt. If damage has arisen or the packaging is completely unnecessarily torn open / broken, Hifistudio79 can charge the costs and if possible deduct the amount to be returned.
Please note, without a return form (option 2), Hifistudio79 is not aware that your shipment is being returned and it may not be possible to process it (on time). The return address for processing returns differs from our PO box address.
Hifistudio79 will refund the purchase amount within 2 weeks after notification of the return. This is done in the same way you paid for the order. So a bank transfer is made by means of a return bank transfer to the account number used to pay. A paypal payment is returned via Paypal to the same paypal account etc …
– Warranty / Repair
Have you got a defect in your product? Then you can make a repair request to our customer service via our support page. It is important for a smooth process to state the order number and product. If you are logged into your account, you can tick the order number which is related to the product. As a guest you can also create a ticket, but you must manually enter the order number. Please also state which product it concerns.
Depending on the time in the season, a warranty request can take 2 to 4 weeks. Within this period, the shipment takes place back and forth, inspection and repair or replacement. We do everything we can to keep this timeframe as short as possible. We will of course keep you informed as soon as your product is returned.